Managed Services: Computer Network Management and Network Support

Why Do You Need a Managed Service Provider (MSP)?

To put it simply, it is a wise economical decision. A MSP eliminates the need of hiring a full time IT specialist and thus reduces business costs while enhancing profitability. In addition, ask yourself: Do you depend on technology to maximize the efficiency of your business? Has that technology ever let you down? If you are like other businesses, you have your fair share of horror stories. Whether you have tales of downtime brought on by computer or network problems, or simply don’t like how much your organization is paying to keep your Information Technology Infrastructure−IT up and running, GCS MSP Solution is here to produce results. Our flat-rate service plan promises your company enterprise-level IT support and solutions that are tailor-made to relieve all of your organization’s technology-induced pain points.

GCS Managed Services: Allowing Businesses to Solely Focus on Profitability

With having GCS as your Managed Service Provider (MSP) you can stay assured that you are leaving the technological side of your business in the hands of our capable team members. The GCS team is comprised of individuals who cumulatively bring over 50 years of IT experience to the table with the sole intention of managing your network, data, and IT infrastructure; so, you can focus your efforts on your company's profitability.
As a MSP, GCS provides easy onsite and remote support for all your IT needs. Our MSP solution allows us to assess, alert and respond in real-time and avoid reactive maintenance of your computer network environment. We utilize advanced monitoring and maintenance tools to ensure your operations continue to run efficiently around the clock. Additionally, we are able to supply you with detailed incident and service request reports on monthly basis. This detailed report encompasses all work performed for the client. Nevertheless, GCS will not leave the client guessing what their bill will be at the end of the month. We assess your business at the beginning and provide a fixed monthly cost or On-Demand, charge as you go services for Monitoring, Maintenance (Remote & On-Site), Repair and Reporting. As your MSP, our mission is to simplify your IT infrastructure needs and costs, so that you can exclusively focus on your true business and not on your computer network and phone system.

When you sign up with our managed services here are some of the substantial benefits your organization will receive:

  • Tailored Packages – We know that every business’ needs are completely different from the next, so we offer 100% custom packages for any business size or budget.
  • Ramped up productivity – Never stress again about network failures, as our managed services include round-the-clock monitoring of your computers and network to help prevent problems before they even happen.
  • Predictable costs 24/7 – Great Computer Solutions doesn’t charge you more when your network is down or a server fails. Our flat-rate fee covers all of that whenever you need it done.
  • We are always available – Part of what makes our managed services so exceptional is that we are always available, regardless of time or holiday.
You can rest easy when you put your IT support needs in our capable hands. Contact us today for more information.
See the table below for a brief overview of the managed services we provide:
SERVICES BASIC PREMIUM
Unlimited Phone Support Included Included
Unlimited Remote Control Support Included Included
Remote Service Monitoring Included Included
Remote Server Management Included Included
OS Patch Management Included Included
Event Viewer Logs Management Included Included
User Account Maintenance Included Included
File Security Maintenance Included Included
User Account Maintenance Included Included
Virus Definition Maintenance Included Included
ISP Connection Monitoring Included Included
Firewall Management Included Included
Router Management Included Included
Access Policies’ Management Included Included
Network Health Report and Review Yearly Quarterly
After Hours Support (after 6 pm weekdays) - Included
Guaranteed Response Time - Included